Bilipito Payment and Subscription Terms

This document is part of the Bilipito Terms of Use. It explains what Bilipito costs, how payment works and what happens if you cancel the subscription. How we handle payment data is described in the Privacy Policy. The provisions about iPhone, iPad and the App Store apply if you use Bilipito on an iPhone or iPad.

The subscription is taken out and paid for by the family owner in the Bilipito app for parents: on Android through Google Play, and if you use Bilipito on an iPhone or iPad, through App Store In-App Purchase. Invited adults and children do not pay: they take places in the owner’s subscription.

The subscription can be bought only through Google Play or, on iPhone and iPad, only through the App Store. Google (in the App Store, Apple) is the seller and payment agent, and that store’s rules also apply to the payment. Only Google or Apple receives your card details; we never see them.

One subscription per family. A subscription bought in one store unlocks Bilipito for the whole family on all platforms: Android, iPhone, iPad and the web dashboard. You do not need to buy a second subscription in another store. The subscription can be managed and cancelled only in the store where it was bought. Apple Family Sharing is not used for the subscription: it already covers all adults the owner has invited into the family in Bilipito (within the subscription’s places).

The subscription cannot be bought on the website or in the web dashboard. The web dashboard my.bilipito.com works for a family that already has an active subscription. The owner can see the subscription and receipts in the subscription account at account.pasitos.me.

The basic “Family” subscription: 2 adults (including the owner), 2 children and all Bilipito features.

• You can add up to 6 children (no more than 8 children in total) and up to 2 adults (no more than 4 adults in total).
• Add-ons are bought on top of the basic subscription in the same store (Google Play or the App Store), and they always have the same period: a yearly subscription takes only yearly add-ons.
• A place is counted per child, not per phone.
• Prices are given in US dollars; these are base prices. Before you confirm the purchase, Google Play or the App Store shows the final price in your local currency with your country’s taxes (for example, VAT). You pay the amount shown by the store.

7 days free. A family that has never had a Bilipito subscription gets a 7-day free trial with all features. The trial is taken out in Google Play or the App Store and works only with a payment method added (a bank card or another method the store accepts): without one, the trial cannot be started. Only the store receives the card details, not Bilipito.

Automatic charge when it ends. If you do not cancel the subscription before the end of the 7th day, the store automatically charges the regular price of the chosen plan — $3.49 a month or $31.49 a year, together with any add-ons you chose (section 2) — and the subscription continues. The prices are the same in Google Play and the App Store.

The store also checks eligibility for the trial under its own rules: Google by Google account, Apple by Apple ID. The date the trial ends is shown in the “Subscriptions” section of Google Play or the App Store.

Reminder. 1 day before the trial ends, the family owner will get a Bilipito notification that the trial ends tomorrow and the store will charge the payment, with the amount to be charged.

Once only. The trial is given once: per Google account or Apple ID (the store decides this), per Bilipito account and per child’s phone. Deleting the account and signing up again, using a different email address or connecting a child’s phone that was already in a family that had a trial does not give a new trial. For this check we keep irreversible fingerprints (Privacy Policy, section 15).

• The first charge is made at the time of purchase. If you started with the free trial, it is made when the trial ends, after 7 days (in the App Store, within 24 hours before it ends), unless you cancel the subscription earlier. We will remind you with a notification the day before (section 3).
• The subscription renews automatically for the same period (a month or a year). Google Play charges on the renewal day, until you cancel the subscription.
• In the App Store, the subscription renews automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Apple charges for the new period within 24 hours before it starts.
• If you add a place in the middle of a period, Google immediately charges a proportional amount for the time left. After that the place renews together with the basic subscription. In the App Store, Apple determines the amount and timing of the charge for an added place under the App Store rules.
• If you remove a place, it works until the end of the paid period and is not renewed after that.
• If a payment fails, Google Play or the App Store may give a grace period. Bilipito keeps working during it, and the owner is asked to update the payment method. If the payment still does not go through, the subscription is suspended (section 7).
• The subscription cannot be paused.

We may change the price. We and the store (Google Play or the App Store) will tell you about an increase in advance, at least 30 days before the first charge at the new price. If you do not agree, cancel the subscription before that charge. Where the store’s rules or the law require it, the new price applies only after your explicit consent in Google Play or the App Store. Without it, the subscription will not renew.

Only the person who pays for the subscription (the owner) can cancel it, and only in the store where it was bought. In Google Play:

Google Play → profile icon → Payments & subscriptions → Subscriptions → Bilipito → Cancel subscription

or on the page play.google.com/store/account/subscriptions.

In the App Store (if the subscription was bought on an iPhone or iPad):

Settings → your name → Subscriptions → Bilipito → Cancel Subscription

or on the page apps.apple.com/account/subscriptions.

• After cancellation, the subscription works until the end of the paid period and is not renewed after that.
• Cancelling during the free trial: no payment is charged, and Bilipito works until the end of the 7 days. In the App Store, cancel at least 24 hours before the trial ends.
• Uninstalling the app does not cancel the subscription.
• Deleting your Bilipito account does not cancel the subscription. When an account is deleted, we ask Google to stop renewal, but to avoid unwanted charges, cancel the subscription in Google Play yourself. We cannot stop an App Store subscription: cancel it in the App Store.

If the subscription has expired, has been suspended for non-payment or has been refunded, protection is switched off:

• only the payment screen works. Location, history, zones, notifications, sound and camera, limits and chat do not work, and neither does the SOS button: an SOS signal will not reach the family;
• the child’s phone stops collecting and sending data, honestly tells the child that protection is off and asks them to tell their parents;
• the family’s data is kept, but it is deleted on the usual schedule (for example, movement history after 30 days; see the Privacy Policy). Profiles, zones and settings remain until you delete the account;
• when the subscription is renewed, everything works again.

While the subscription is not active, Bilipito cannot help in a dangerous situation and cannot pass on an SOS signal. Keep an eye on the subscription status, and in an emergency call the emergency services (112).

If there are fewer places than people in the family (for example, an add-on was not renewed), the places stay with those who were added earlier. The owner never loses their place. For everyone else Bilipito does not work, as after the subscription ends, but their data is kept. To restore access, buy a place or remove someone from the family: the freed place goes to the next person in line.

Money is refunded under Google Play’s rules (Google Play refund policies):

• shortly after the purchase, you can request a refund directly in Google Play;
• later, through Google Play or by writing to us at [email protected]. We will review the request and, if a refund is appropriate, arrange it through Google Play.

For App Store purchases, refunds are decided by Apple under its rules. You can request one at reportaproblem.apple.com. We cannot issue a refund for an App Store purchase ourselves.

The 14-day right of withdrawal. When you buy the subscription, you ask for the service to start immediately. You acknowledge that the right to withdraw from a distance contract ends once the service has been fully provided, to the extent the law allows. The refund options offered by Google Play and Apple remain available.

If we end access through no fault of yours or shut down the service, we will refund the unused part of the paid period in proportion to the time remaining (through support and Google Play or Apple; see the Terms of Use, section 11).

Once money is refunded, access for the paid period ends. Mandatory consumer rights under the law of your country (for example, if the service was not provided properly) remain in force.

The payment receipt is sent by Google Play to the email of your Google account, and for App Store purchases by Apple to the email of your Apple Account. The owner also sees the payment history in the account at account.pasitos.me.

Questions about payment: [email protected]. Google Play or Apple support will help faster with the charge itself and the payment method.

AIRSTREAM SRL, IDNO 1018600007654, registered address: MD-2008, mun. Chișinău, str. Vasile Lupu 34/1, ap. 59, Republic of Moldova.